Privacy Policy

Effective Date: January 1, 2025

Floteq USA (“Floteq,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website [www.flotequsa.com], use our software-as-a-service (SaaS) platform, purchase or install Floteq hardware products, or otherwise interact with us.

By accessing our Site or using our products or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

  • Contact Information: Name, email address, phone number, company name, and job title.

  • Billing & Payment Info: Billing address, credit card or other payment details (processed through secure third-party providers).

  • Account Info: Usernames, passwords, and preferences when you register for or log into the Floteq SaaS platform.

  • Support Communications: When you contact us for help or submit a support ticket.

b. Information We Collect Automatically

  • Device & Usage Data: IP address, browser type, device ID, operating system, and activity logs when interacting with our website or platform.

  • Sensor Data: Hardware devices installed at your location may transmit product volume, flow rates, temperature, and other keg-related metrics to our platform.

c. Information from Third Parties

We may receive information from business partners, service providers, or publicly available sources to supplement user profiles and improve service delivery.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our products and services;

  • Authenticate and manage user accounts;

  • Process orders and payments;

  • Monitor system performance and device diagnostics;

  • Communicate with you about updates, support, or promotional content (you can opt out);

  • Comply with legal obligations and protect against fraud or misuse.

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service Providers: For payment processing, data storage, customer support, and analytics;

  • Partners & Contractors: Who help us deliver and install hardware or integrate with your systems;

  • Legal Authorities: When required by law, regulation, legal process, or to protect our rights and property;

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Usage and performance data may be retained in anonymized or aggregated form.

5. Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, no system is completely secure. Please use strong passwords and safeguard your login credentials.

6. CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what categories of personal data we collect and how we use it;

  • Access specific pieces of personal information we have collected;

  • Request Deletion of personal data (with some exceptions);

  • Opt Out of the sale of personal data (we do not sell data);

  • Non-Discrimination for exercising your privacy rights.

To make a CCPA request, please contact us at:

support@flotequsa.com

We may verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze traffic and usage patterns;

  • Enhance user experience and personalization;

  • Track performance of marketing campaigns.

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website or platform may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Floteq’s products and services are intended for business use only. We do not knowingly collect personal data from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Site or Services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Floteq USA
Email: support@flotequsa.com
Website: [www.flotequsa.com]